Research: Agents, Small and Mid-Sized Businesses Customer Survey 2025

Introduction

HMRC has officially published the findings from its Agents, Small and Mid-Sized Businesses Customer Survey 2025. This annual research report outlines how tax agents, small business owners, and mid-sized enterprises perceive their interactions, compliance, and overall experiences with the tax authority, affecting tax planning and ongoing compliance strategies across the UK.

Key Details

Published under Research Report Number 868, the 2025 customer survey evaluates feedback across three distinct groups: professional tax agents, small businesses, and mid-sized businesses. The comprehensive study underpins HMRC’s customer-focused strategy by tracking key performance measures and identifying critical priorities for taxpayers and the professionals who manage their bookkeeping, corporation tax, and Self Assessment obligations.

The findings are detailed in a main HTML report accompanied by a technical report (1.01 MB ODT) and dedicated data tables in MS Excel format for agents (301 KB), small businesses (332 KB), and mid-sized businesses (332 KB). These documents offer an in-depth look at perceptions surrounding HMRC’s reputation, digital services, and regulatory compliance standards.

What This Means for UK Businesses

Understanding HMRC’s findings helps business owners, directors, and sole traders gauge broader trends in tax administration and compliance. As HMRC continues to refine its digital services and enforcement approach, maintaining accurate payroll, VAT records, and timely submission practices becomes vital. Keeping pace with how tax authorities interact with small and mid-sized enterprises allows businesses to better anticipate administrative shifts and streamline their routine accounting operations.

Summary

The HMRC Agents, Small and Mid-Sized Businesses Customer Survey 2025 provides essential insights into taxpayer experiences and compliance perceptions. By reviewing these annual findings, UK businesses and agents can better understand the shifting landscape of tax administration. Stay informed with the latest UK tax, accounting, payroll, VAT, HMRC, Companies House and business news from NPUS.

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